DHC Service Reviews
"Very easy to use website. Booking was easy,too. All the info we needed was sent in plenty of time and was very helpful.A phone call received to check how we were finding our stay was a nice touch. Will definitely recommend Dorset Cottage holidays to our friends.
"We booked very last minute and received great assistance from the team at Dorset Cottage Holidays. We found the posting of the keys a little odd as it's not something we've experienced before but we received them in plenty of time. Our stay in this property was lovely and relaxing and it was great to be able to stroll to the beach and other amenities in the village.."
"The booking process was very quick and easy over the phone and a problem we had while staying at the cottage was dealt with very efficiently. We would certainly book with you if we visit Dorset again. Thank you.."
"Great communication everything went smoothly.."
"Everything ran very smoothly, very helpful.."
"Received very usefull help when calling the DCH office to report a stain on the dining table.."
"The service received was excellent. The staff I spoke to were professional and friendly.."
"You were very helpful indeed.."
"Good arrangements with no problems.."
"no problems at all with your service.."
"Fantastic service, friendly, polite, quick, painless!!
"Very good service as always i have found.Well done girls.!!."
"Excellent as alway1s."
"Dorset cottages provided a very good service and certainly book through them again. Many thanks to Dorset Cottages. ."
"Can't think of anything as was very happy with the service - thank you.."
"Very pleasant and professional service.."
"No problems everyone very helpful ."
"Friendly and efficient service.."
"Couldn't fault your communications or key collecting details. All very efficient and easy. Thank you. If we come to Swanage again, we will be in touch.
"easy to book with friendly staff ."
"Can't fault it 10/10 ."
"Thank you for your care, courtesy and friendliness. You made booking simple, provided copious background notes, and gave us easy-to-understand instructions. We felt cared-for by you - a small team with a big heart! ."
"Your service was great and as I would have expected so thank you.."
"Brilliant service- we had an issue with the carpet due to the previous holiday makers and it was sorted out straight away. We would definitely book through you again. ."
"Extremely helpful. Quick to respond to emails. Canaan was suggested by one of the advisors even before it had finished being built after I had enquired on another property which it turned out was not available but she was able to offer alternatives one of which was Canaan. Thank you.."
"i would just like to say the directions you sent me were first class without them i would have struggled to find the cottage i would just like to say thankyou."
"Your help was much appreciated.....thank you!."
"Very happy with service from DH Cottages. ."
"No hitches at all from booking right through - well done."
"Excellent service with staff always ready to help with any queries you might have.."
"Always very polite and good communication.."
"Nothing needed to improve. ."
"Everything went very smoothly. ."
"Dorset Cottage Holidays were a joy to deal with,always attentive and helpful with any queries I had leading up to my stay and also during. Thank you - I will definitely be booking through you again.."
"I found your service very good always a reply to my emails
quickly and friendly voice on the end of phone when I rang."
"it was easy to book, with all the information provided, no need to ask any questions, all covered."
"Great service, will definitely book again.."
"Good communication and prompt update of booking when required. Very quick response when localised torrential rain/flash floods caused a small problem in the patio area. All rectified the same day. Thank you."
"Process of booking was very efficient and received directions and keys without any hitches. Thank you.."
"A very helpful and friendly agency, that made it much, much easier to arrange a holiday than dealing directly with individual owners.."
"Very friendly and patient with foreigners!."
"Communication, information and the ease of booking was very good indeed.."
"You are very helpfull."
"Helpful, good communication and polite.."
"We had no problems, your directions were clear and all went to plan! I liked the fact that we could collect the keys from a Key Safe so were not tied to a particular arrival time.."
"Perfect location for everything we had planned on visiting, particularly Monkey World Rescue Centre which should not be missed, we had two full days there and could have gone oftener but for the fact the boys also wanted to see the Tank and Armoured Vehicle museum at Bovington Barracks and Base. Seaside within easy reach, local produce available including honey and soft fruits and locally made cheeses. Staying in the cottage meant we had the choice of when and what to eat, the freedom of coming and going to our own timetable and it gave us family time which was a rare treat. Nowadays everyone is so busy we tend to forget the importance of just relaxing and enjoying time together. The cottage fitted the bill beautifully. Wishing you continued success. Celia M Cameron (Mrs)."
"Prompt service. Friendly and helpful staff.."
"A very efficient service.."
"Very helpful when we lost key."
"Very good team; very helpful with our problems. Thank you!."
"Very helpful and good communication. No complaints at all. Many thanks.."
"A friendly and helpful staff. I called in whilst we were at Ailwood Cottage to say how pleased we were with the property.."
"W were pleased at the speed with which the wasps' nest was dealt with,this could have become areal problem later in the season."
"Had no need to contact them during holiday but based on past experience they have always been friendly and responsive."
"This was our second holiday with you. Been happy with the service both times. Wouldn't hesitate to use you again.."
"The staff were very helpful and efficient."
"Your cottage description is excellent and very informative.
The website is easy to use and booking was very straightforward. ."
"Very professional helpful service. ."
"Very efficient service and thorough communications and directions.."
"l found the service excellent, Charlie was very helpful and courteous and l would certainly book another holiday with Dorset Cottage Holidays ."
"Very helpful and polite, clearly had personal knowledge of the Robins Nest which was reassuring.."
"Excellent as usual.
"Very helpful and efficient."
"Administration very good and prompt, dealt with queries quickly and effectively.
On arrival at cottage the fridge and freezer were in significant need of defrosting, ringing the office to register this issue was dealt with in a professional manner. Later in the week the housekeeper visited to apologise for this oversight in cleaning and we felt that was very good.."
"Extremely helpful and efficient - no problems what so ever.."
"Not only did everything go smoothly, as usual, but Vicki very kindly allowed me to have my birthday present sent to your office. Friendly service indeed!."
"No problems.The booking went smoothly.Your instructions were
clear and adequate and it was a pleasure to talk to you.
"The service was very good and I would use them again."
"Everything was organised and communicated efficiently and professionally and without hitches or complications - thank you very much.."
"Very helpful for our last minute booking.."
"Friendly and efficient.."
"Response was excellent to any query."
"would highly recommend anybody to try the cottage holliday out its fantastic and so much better than hotels."
"Easy to book and convenient.."
"good and efficient. Wi-fi problem was responded to quickly, but perhaps would have benefited from the visit of an engineer to check out the problem - we were just told you were trying to resolve the issue. Given the lack of mobile signal at the cottage, it meant we were truly isolated.."
"very efficient, friendly on the phone and quick replies by email. Computer does NOT SAY NO in your office!!!!!! Thanks."
"Excellent, hassle free service from all at Dorset Cottage Holidays, thank you. I have been recommending your company to friends.."
"Thank you for being so helpful and patient. Your responses were prompt and the information you provided was very helpful. ."
"Very efficient and helpful!."
"All very well organised.."
"Excellent service, very helpful and all questions that I raised prior to our holiday were promptly replied to. ."
"Everything was very professional."
"Very happy with cottage. Would certainly consider re-visiting.."
"Excellent service - no complaints.."
"Found Dorset Cottage Holidays to be efficient and helpful and responded to emails without delay and provided information as requested. Would use again :-)."
"Always quick and polite in responding to my questions. Many thanks. ."
"Fantastic service from Dorset Cottage Holidays - very prompt with my inquiries. Very easy and quick on-line booking form."
"The service was very good and I was very impressed.."
"I have nothing but praise for the staff at Dorset Holiday Cottages, very courteous and extremly friendly and prompt. Thank you also for sorting out my left behind boots - I am very grateful.."
"Excellent customer service. Very friendly helpful booking service.."
"Can't fault- very helpful and easy to book- will use again!."
"We would always try to book through you as I have always received excellent service. Many thanks.."
"Excellent friendly service, cottage really well described and lots of photographs. Travel details arrived in plenty of time. ."
"Agents extremely helpful and responded promptly and efficiently to all my queries.."
"Great service and able to provide a wide choice of cottages at very short notice. Will bookmark this page!."
"Professional service, quick easy booking with efficient reply to emails."
"A VERY GOOD SERVICE THANK YOU.."
"Very obliging, prompt and friendly service!."
"Everything worked out really well and efficiently from time of booking to our holiday arrival. Thanks for your help also when I popped in to your office in Corfe when we were there with an enquiry about two possible bookings for next year.."
"Great service and answered all our enquiries promptly .."
"I know most of the arrangements are made on line but when I did contact the office I was treated to a very friendly person who was prepared to help as much as possible. Thank you.."
"Freindly,helpful staff on the phone.."
"Very efficient and friendly, will definitely consult again.."
"Staff always courteous. Details of stay arrived on time with all necessary information to find, and get into our holiday home.."
"Booking process was smooth and efficient.
When we contacted the office regarding a couple of problems these were dealt with promptly.
"We found your service excellent, it was a last minute booking and we couldn't have had better treatment, many thanks."
"Very good service and helpful. Would not hesitate in booking again and reccommending your service ."
"Very helpful on suggesting suitable accommodation. ."
"Great service, excellent communication and friendly staff. Will definitely use Dorset Cottage Holidays again. ."
"I have been very pleased with your service. If I had a query you were quick to answer. Service excellent. Janet."
"Booking was easy and the people I spoke with very friendly.."
"Excellent customer service and very approachable. Natalie was very good and extremely helpful. Would for sure be using DC holidays again. Thank you!."
"This is about the fourth time we have used DHcottages and the service has always been excellent ."
"We were very impressed with the efficient booking method with prompt email updates. Would recommend the company to anyone wanting to visit this beautiful area. We are looking forward to a return visit.."
"Very satisfied with how Dorset Cottage Holidays communicated with me.."
"Your team are very efficient as always, thank you - Kay."
"Very pleased with service,hope to holiday with your company again."
"Faultless service from all in the Corfe Castle Office , from the moment we just
"popped in" unannounced in the hope of finding self catering accommodation
at short notice for a friend's wedding. The staff went out of their way to provide
us with an appropriate cottage,and couldn't have been more helpful and friendly.
A serendipitous encounter.."
"Very pleasant and efficient service.."
"Excellent service, quick to respond.."
"Answered emails quickly and nothing seemed too much trouble. Would highly recommend.."
I have been using Dorset cottage holidays for 10 years. Excellent service, efficient and helpful. Cottages always of a high standard.."
"First class service from start to finish.."
"Courteous service, and information, directions all useful.."
"Very helpful and extremely quick when replying to emails. Thanks ."
"You were always very prompt with replying, would use you again.."
"All was very efficient, thankyou.."
"Your service is very good, and I can't think of a comment suggesting an improvement. We will definitely put you on the list to use again. ."
"I can't think of any improvements the service received from start to end was great - thank you.."
"Service excellent tank you Nicola xx."
"DCH provide excellent service and respond to queries promptly.."
"Ladies very helpful and pleasent.."
"This was a last-minute booking - just before closing time on Saturday before our arrival on Sunday. Lesley was great - quickly in touch with owners and sending confirmation e-mails with directions Saturday evening. ."
"Your service was excellent, good communication and very helpful.."
"Great service, good telephone responses to my questions and allrelated information regarding the holiday was delivered on time as promised...A****."
"Helpful on the phone re addition requests .."
"Thanks for being so helpful and prompt with our late booking. Everything was made very easy for us.."
"Excellent service. Very helpful lady met our requirements and we were delighted that we could book at such short notice. Prompt return calls and fully comprehensive emails and confirmation. Our expectations were fully met and exceeded. Thank you very much.."
"you guys have been great. Its nice to be able to speak to someone on the phone when you hand out your card details!! You went to extra lengths to get stairgate for us, and were so nice when I was a few days late paying balance.
"service was excellent. ."
"The staff were very helpful and dealt with our enquiries promptly and efficiently.."
"Our enquiries were dealt with quickly and to our satisfaction. The advert for the property was entirely accurate. The payment process etc went smoothly. No improvements I can see. Thank you.."
"Very good service, thank you. Especially from Natalie.."
"Very easy and efficient."
"useful website, the feedback is very efficiently and the property quality are quite good. We make arrange our holiday just 2 days before, but still find a good place to live. Super!!."
"great communication, thank you ."
"Great company; couldn't fault your service. Always helpful and courteous on the phone. Have already recommended you to several friends."
"Prompt responses and this is our second time using DCH. We would definitely use you again.."
"The service was exemplary . We made a very late booking and staff made it smooth and easy for us. They were very helpful and polite throughout.."
"Every time I had occasion to contact DCH staff I found them to be cheerful and helpful. It was a pleasure to do business
"Very efficient service.."
"Always great to deal with."
"Excellent service, thank you.."
"Very helpful - I had specific requirements and help and feedback was great. Thank you!."
"Booked a last minute holiday and you were most helpful and very friendly ."
"Good service, never short on information, the emailed documents about the cottage, the booking, with directions etc were all ideal. ."
"Very helpful and on the ball - no complaints at all."
"My little girl had an accident in the garden on the first night - falling and hitting her head. The person on the end of the emergency phone was excellent - sending up to Swanage hospital - Thank you a great help."
"You were all brilliant. Keep it up. Thank you."
"I was most impressed with your service and friendliness. Hopefully we will use you again.."
"Very friendly staff could not fault the service. Thank you.."
"The service we receive was extremely helpful and our booking was dealt with promptly. If we had any queries, we received an email by return.."
"Very efficient service with friendly helpful staff.."
"There is nothing to improve - the service we received was excellent.."
"You have always been extremely polite and helpful to us so
cannot suggest how you could be any better than you already are!."
"Please pass on our thanks to the owners for maintaining such a lovely apartment, and thank you to your team for the efficient service.."
"Great service keep it up."
"We have no complaints about your service to us at all, communication was good, you were able to answer any queries and the keys arrived in plenty of time for us so we didnt have any worries leading up to it. ."
"Good communications and information. We were very satisfied with the service we received.."