Dorset Cottage Holidays – Booking Terms and Conditions

1. CONTRACT OF HIRE
The contract of hire shall be between the holiday maker and the holiday home owner and the contract of hire is not effective until written confirmation is dispatched to the holiday maker by Dorset Cottage Holidays.

2. HOLIDAY CONFIRMATION AND PAYMENT
2.1. Provisional bookings may be made by telephone or e-mail and a formal booking form is sent by Dorset Cottage Holidays to the holiday maker with the request that it is completed and returned together with an agreed deposit within seven days of the form being sent to the holiday maker.
2.2 Upon receipt by Dorset Cottage Holidays of the booking form and deposit they will issue a Holiday Confirmation Form to the holiday maker and a binding contract will exist between the holiday maker and the property owner subject to these terms and conditions.
2.3. Where Dorset Cottage Holidays have not received the balance of the holiday cost by the due date (i.e, eight weeks before the start of the holiday) and overdue reminder letter will be issued to the holiday maker. If the balance is not received within ten days Dorset Cottage Holidays on behalf of the property owner reserve the right to cancel the holiday booking and to keep the deposit paid by the holiday maker and the holiday maker shall have no claim against the property owner or Dorset Cottage Holidays for compensation or reimbursement whatsoever.
2.4. A post dated security fee cheque of £100.00 shall be payable with the deposit of the holiday cost and such fee shall be fully refundable fifteen days after the holiday ends provided that there is no damage caused to the property and no extra cleaning is required or excessive heating used. If any works are required to the property then Dorset Cottage Holidays reserve the right to use the security fee to cover all damages and/or extra cleaning.
2.5 In the event of Card details being given in respect of the £100 .00 security fee, completion of this form denotes permission to keep these card details for up to 15 days after the holiday end date and retrieve costs of damage up to this sum in the same way as if a cheque were supplied.

3. CANCELLATION BY THE HOLIDAY MAKER
3.1 The holiday maker must notify Dorset Cottage Holidays immediately and in writing of any intention to cancel the holiday. The cancellation only takes effect where Dorset Cottage Holidays have received written confirmation from the holiday maker and directions and arrival instructions have not been forwarded to the holiday maker.
3.2. If Dorset Cottage Holidays on behalf of the property owner are unable to re-let the holiday property for the period of the cancelled holiday all monies owing by the holiday maker to the property owner shall be forfeited to Dorset Cottage Holidays on behalf of the property owner.
3.3. If the holiday accommodation is re-let monies received by Dorset Cottage Holidays on behalf of the property owner for the re-let holiday less an administration fee of £50.00 shall be refunded to the holiday maker within two weeks after the re-let holiday has taken place.
3.4. Dorset Cottage Holidays do not offer holiday cancellation insurance and it is advised that all holiday makers take independent advice on an appropriate holiday insurance policy.

4. CANCELLATION OR CHANGES BY THE PROPERTY OWNER
In the unlikely event of the property owner being unable to provide the holiday accommodation offered Dorset Cottage Holidays on behalf of the property owner shall use their reasonable endeavors to arrange alternative accommodation of an equivalent type and standard in a similar location. If this is not acceptable to the holiday maker then the holiday maker may require payment by Dorset Cottage Holidays on behalf of the property owners of all monies paid which shall be forthwith refunded. Dorset Cottage Holidays do not accept any liability other than the repayment of monies, which have previously been paid to them.

5. LITERATURE AND WEBSITE ACCURACY
5.1 Whilst to the best of Dorset Cottage Holidays knowledge the details described in the property literature and/or website are correct at the time of publishing the property owner reserves the right to make alterations to the property at any time and Dorset Cottage Holidays will endeavour to inform the holiday maker of any such alterations. Any alterations to the property will not degrade the property in any way.
5.2. Dorset Cottage Holidays cannot accept responsibility for any changes or closures to local area amenities or attractions mentioned in the website or literature. Dorset Cottage Holidays nor the Holiday Home Owner can be held responsible for breakdown or loss due to loss of utilities or act of god.
5.3 WIFI – Neither Dorset Cottage Holiday nor the holiday home owner can be held responsible for the speed of WIFI supplied. Dorset Cottage Holidays are not able to offer technical advice in the event of loss of service for whatever reason.

6. OBLIGATIONS OF THE HOLIDAY MAKER
The holiday maker confirms and agrees as follows: –
6.1 The holiday maker will ensure that the property is securely locked when not occupied during the holiday let.
6.2. To use the property solely for the purpose of a holiday by the holiday maker and his or her party.
6.3. Limit the number of occupants to the number stipulated in the website or in the property details and the party to the list of people detailed on the booking form. Dorset Cottage Holidays on behalf of the property owner reserves the right to refuse admittance to the holiday property where this condition is not observed.
6.4. Show due consideration to other parties. If the holiday maker abuses the property or displays dangerous, offensive behavior to the property, owner or Dorset Cottage Holidays or any third parties e.g. neighbors then Dorset Cottage Holidays and the property owner have the right to ask the holiday maker to leave the holiday accommodation before the end of the holiday period.
6.5. If for any reason the holiday shall be terminated by Dorset Cottage Holidays and/or the property owner then the holiday maker shall have no claim against the property owner for compensation or reimbursement whatsoever.
6.6. Keep the property and all furniture, utensils, equipment, fixtures and fittings in or on the property in the same state of repair and condition as at the commencement of the holiday and to ensure that at the end of the holiday the property is in left in the state and cleanliness in which it was found. Dorset Cottage Holidays on behalf of the property owner reserve the right to levy an additional charge for extra cleaning required after the holiday makers occupancy.
6.7. Report as soon as possible to Dorset Cottage Holidays any breakages or damage caused by the holiday maker during the holiday. Dorset Cottage Holidays reserves the right to make a claim against the holiday maker for repair and costs as a result of such damage.
6.8. Where pets are permitted they shall not be left unattended and shall not be allowed on the furniture and must sleep on bedding provided by the holiday maker. The holiday maker shall be liable for any damage caused by pets. Dorset Cottage Holidays give no warranty that the garden is secure for a pet or pets.
6.9. Where a property is designated non-smoking then the holiday maker and his or her party shall refrain from smoking on the property.

7. GENERAL
7.1. Any dispute shall be settled in accordance with English law.
7.2. In the event of there being any complaint by the holiday maker then written details of the complaint should be received by Dorset Cottage Holidays within seven days of the end of the holiday period and such complaint shall be investigated as soon as possible by Dorset Cottage Holidays.
7.3. Dorset Cottage Holidays cannot guarantee the security of any vehicles or personal possessions left at the property or in the garden or driveway of the property from any cause whatsoever.

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