Welcome to the home of Dorset Cottage Holidays, Dorset’s foremost holiday letting agent.
We aim to provide what is sometimes lacking in today’s world: a truly traditional personal service utilising all the tools of modern business.
We are a family run business small enough to personally know each holiday home and large enough to effectively market and achieve excellent booking rates. Our service will accommodate your priorities – perhaps your holiday home is a business investment or alternatively a treasured family home? Either way, we will tailor your package to ensure that your needs are met.
‘All of our staff visit each and every holiday home. Unlike larger agencies we will know you and your cottage. This enables us to sell what we know and assist you with any query.‘
Our staff are all local ladies and have excellent knowledge of the area, along with many years of customer service experience. We are proud of our guest reviews and have a wealth of returning customers due to our friendly and personal approach .
Dorset Cottage Holidays office is on the A351 through Corfe Castle, a prominent position giving maximum exposure to thousands of tourists. We are open 6 days a week and always on hand for advice, why not pop in and see us for an informal chat!
Joining Dorset Cottage Holidays
Could not be simpler! We will meet with you to discuss your requirements and view your property at your convenience. We are able to move as quickly as necessary and are always happy to give letting advice on upcoming purchases/renovation projects.
Please fill in the contact form below or call our Property Manager Charlie Mahoney on 01929 553443
Alternatively email us at firstname.lastname@example.org
For the last two and a half years I have let Rosemount, my home, through Dorset Cottage Holidays.I let it for six months from Easter and during 2013 it has been occupied for all weeks except one complete and two half weeks in April.
Although I do not have a full management contract Lesley and the rest of staff have always been very helpful if I have had any problems…..very few.
I find it well worth the Agency fee to have all the advertising, finance and management dealt with by someone else, and am happy to recommend them to any friends considering venturing into Holiday Letting.
DCH have been very professional in the way they have marketed my property throughout the 2014 season. Being my first season with DCH, I have found all the staff very helpful and have responded to any situation quickly and efficiently. Looking forward to another good season in 2015
Owner of Woodland Falls
We have been with Dorset Cottage Holidays since 2007. We have found everyone there to be so friendly and helpful and they deal with everything in such a professional way. We get a large number of bookings each year and would definitely recommend renting your holiday home through them.
Owner of Westport Cottage
We offer two levels of service – one for the property owner who is looking for a complete management service including maintenance/housekeeping management and the other to manage bookings on an owners behalf.
15% commission plus VAT thereafter. (No registration fee)
Your holiday home will be included in our full colour brochure. Each holiday home is promoted with a text description of the accommodation and local area with several colour photographs to illustrate the best features. Our brochure features a map locating all cottages and area description. Brochures always posted out on the day of request.
Our website appears in the top 5 for most search engines. A detailed text description and external/internal photographs will be shown on our website. Potential customers can access detailed information including a map and local tourist attractions. We also link to all Dorset Information sites & have partnerships with many local attractions and events.
We will arrange all advertising to generate enquiries both online and in many publications. We also advise the local TIC’s as to availability on a weekly basis.
We have our own pages on Facebook, Twitter and Pinterest enabling us to promote our business and your property to a vast worldwide audience. We often run special promotions and competitions via the ever expanding platform of social media.
We will handle all enquiries via email, telephone and mail. Brochures are sent out on the day of request, in this way we hope to beat the competition. We are open six days a week and until 7 p.m. in the evening for peak booking periods. All our staff visit every holiday home, enabling them to offer accurate advice to guests and effectively sell your property.
We hold a £50/£100 damages fee for every guest that stays at your property. Any damage must be reported within 15 days of the guests stay. We will administer any charges and the refund due. Charges will only be deducted as the result of damage and not routine maintenance. It will be the owners responsibility to pursue any amount above £50/£100.
We will process all customer payments on your behalf. Commission is only deducted on the balance payment and we pass all payments onto you, calculated to the first of the month payable by the 10th of the month. You will receive a detailed breakdown via email each month and payments can be made by either BACS or cheque.
We will email directions to your guests along with instructions for access. We can also post keys to guests, although a key safe is recommended where possible. Alternatively owners can offer a meet and greet service to guests. Owners will provide a suitable point of contact for guests during their stay and be responsible for arranging cleaning and maintenance issues.
17.5 % commission plus VAT thereafter. (No registration fee)
Cleaning charges are in addition to our commission.
We believe we offer one of the most comprehensive full management services available.
The key differences to most other services are:
1.) We arrange cleaning for booked holidays and owners stay.
2.) We will spot check before lets and ensure all is in order.
3.) We make every effort to minimise owner costs.
4.) We are family run business with all staff actively selling to each enquiry.
5.) We do not charge for reservations.
6.) We arrange all safety checks.
Standard Service plus:
Housekeeping and Laundry.
We will arrange all housekeeping and laundry for your guests. (Although housekeeping/laundry costs are in addition to the commission). Owners must provide locked storage at the cottage. We spot-check all cottages on full management to ensure cleaning standards are maintained and maintenance issues are dealt with before guests arrive.
Costs will vary depending on the size of your holiday home but start at around £20 for a one bedroom property. Laundry costs are approx £8 king size, £7 double, £6 single, towel set £4 collected and delivered.
We provide guests with a 24 hour emergency number
We will arrange all emergency maintenance that arises during a guests stay.
We will also arrange all safety checks.
We are happy to be a port of call for tradesmen ref routine maintenance
We will attempt to contact owners when costs are likely to exceed £50.
What is not Covered
We do not arrange for routine maintenance i.e. redecorating
We do not arrange emergency maintenance during an owners stay.
We are not responsible for safety checks and will only arrange on owners request.
We cannot guarantee that cottages will be checked on a weekly basis. We rely on our cleaners to report any cases of damage.
The basic requirements (with approximate costs) for a self-catering property are set out below.
1.) The Gas Safety (Installation and Use) Regulations 1998
Annual check and service of your boiler by a GasSafe registered engineer, approx cost £100.
2.) The Electrical Equipment (Safety) Regulations 1994.
Approx cost £2 per appliance.
All electrical appliances should be checked by a qualified electrician on an annual basis.
Please note that appliances that are under a year old do not require a test.
3.) The Furniture and Furnishings (Fire) (Safety) Regulations 1988 Affecting Second Hand Furniture.
This law applies to the following that contain upholstery, all furniture, beds, headboards, mattresses, futons, cushions, garden furniture suitable for indoor use, pillows, loose covers for furniture and similar items. These regulations do not cover sleeping bags, duvets, pillowcases, curtains, carpets etc, anything made before 1950 is not covered by these rules. If an item complies with this law it should have a label attached. If in doubt do not supply this item.
4.) Fire Assessment
Each owner must conduct a Fire Risk Assessment, we will supply the format for which this is to be carried out.
5.) Access Statement
Each owner must produce an Access Statement. Properties, which are not wheel chair accessible, may still pose difficulties to guests with different levels of disability. We can provide a sample Access Statement that you can tailor to your property.
6.) The Consumer Protection Act 1987.
Requires that all goods and appliances are safe. Almost all goods are included but the act does not cover fixtures and fittings. The General Product (Safety) Regulations 1994 says that all goods have to satisfy general safety provisions. Trading Standards strongly advise that Owners do not place the following items in their holiday home: Paraffin heaters, portable LPG gas heaters, oil lamps, ornamental lamps containing chemicals, furniture containing glass and any goods you have purchased second-hand.
7.) The Building Regulations 1991 – Smoke Alarms
These regulations require that all properties built after June 1992 must be fitted with mains operated smoke alarms on each floor. These regulations do not apply to older properties. However Dorset Cottage Holidays require that all of its cottages be fitted with a smoke alarm on each floor, preferably situated in the hallway.
8.) Carbon Monoxide Filter
Sealed unit required with lithium battery. These units generally last for about 7 years before being disposed of and replaced. These units cost around £20
How many units to fit? – One unit is required in the room/area where any carbon fuel is being burned. This can be a boiler, cooker, wood or coal burning fire. Indeed, anything other than electricity.
9.) Other Legislation
Bunk Beds (Entrapment Hazards) (Safety) Regulations 1987.
These regulations have been made under the Consumer Protection Act 1987. They are designed to prevent the possibility of a child under six becoming trapped in any part of the bed, causing risk of injury or death.
The Toys (Safety) Regulations 1995.
A toy is defined as any product or material that has been designed or clearly intended for use in play by children under 14. All toys must comply with BS EN 71 and the Essential Safety Requirements as set out. Trading Standards can give more in-depth information.
Fires and Chimneys
Oil heaters and fires, which use gas, electricity etc must be guarded. However, appliances where the flame is enclosed, non residential heating appliances, electric fires for use on a ceiling and gas fires designed for installation in a fireplace or recess do not require a guard. Guards must comply with BS 1945. Please check with Trading Standards providing the dimensions of your fire to ensure that the guard is appropriately sized.
Chimneys must be swept on an annual basis.
Where no age restrictions apply a garden should be fully secure. The latch on the gate should be out of reach of very young children. All ponds should be covered. All garden sheds should be locked and secure. Any poisonous plants should be removed.
A fire extinguisher/fire blanket must be provided and wall mounted in the kitchen.
Where provided ownes must conduct a risk assessment to prevent Legionnaires Disease. Must be fully maintained.
Here at Dorset Cottage Holidays we operate a dedicated marketing and advertising position to achieve an excellent booking rate. We utilise traditional advertising in recognised brands such as The National Trust Magazine and an extensive online presence together with some innovative marketing ideas.
Santa Special. Each year our Dorset Santa and helpers visit all of our Christmas guests to deliver a special gift. Featured in Guardian editorial, this feature reached thousands of potential customers. Pictured here Santa and his elves delivering pressies and spreading some Christmas cheer at Westport Cottage, Wareham.
We undertake at least one large scale charity event every year. This year we supported Naomi House Children’s Hospice and raised £270 by taking part in the 3 km Rainbow Run. We were left covered in paint but as always, had smiles on our faces! Naomi House offers support to so many families with children that are faced with life limiting and life threatening conditions. We admire the courage shown by those families that took part on the day.
Olympic Glory. We merged our 2012 charity event with the arrival of the Olympic Torch. Our wonderful owners supported a fantastic cause and raised over £500. We displayed a message on the hill overlooking Corfe Castle to Team GB, this was featured on South Today.
All new properties will feature in our Newsletter, which is delivered to over 10,000 previous guests, ensuring your property goes straight into the lime light! We will also target your properties advertising specifically ensuring you reach your target market.
We have vibrant social media pages on Facebook, Twitter and Pinterest, we use these platforms to reach thousands of people worldwide and run regular competitions and campaigns. See below the winner of our latest photo competition. The fabulous haunting image captured of St Aldhelms Chapel (Worth Matravers) was sent in by Emma via Facebook, she received a fabulous hamper of Dorset produce courtesy of the Salt Pig in Wareham.
Our offices in Corfe Castle, are in the perfect location to reach visitors to the area. Corfe Castle receives tens of thousands of visitors each year and we hand out a significant number of our brochures in addition to mail requests.
If you decide to use our services, we arrange to market your property by producing a detailed plan that highlights your properties best qualities. Call our property managers on 01929 553443 to arrange a meeting.